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Advanced case management
Advanced case management (ACM), also known as dynamic or adaptive case management,〔(【引用サイトリンク】url=http://adaptivecasemanagement.org/awards1.html )〕 refers to the coordination of a service request in finance, health, legal, citizen or human resources-related matters, on behalf of a subject such as a customer, a citizen, or an employee. According to British company Insight 2 Value, ACM "offers the ability to monitor, update, understand and interpret every piece of work as it is processed, enhancing both efficiency and security and providing a smarter, more integrated way to handle increasingly complex caseloads and shrinking resources."
==Social work==
In ''Advanced Case Management: New Strategies for the Nineties'', Norma Radol Raiff describes the history of case management in social work. She views case management in social work "as an intervention with roots in the professional's value base, including its hallowed principle of respect for the individual, client self-determination, and equal access to resources." The Case Management Society of Australia revised its definition of case management and claims to work with "a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual's holistic needs through communication and available resources to promote quality cost effective outcomes."
Raiff writes that "based on a computerized literature review and analysis of existing models, we propose that a program or practice may be characterized as 'advanced' if it displays innovative behavior on five possible dimensions: client, practitioner, organization, model of service delivery, and/or attention to 'quality assurance'."
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